Hello everyone!
We’re thrilled to have such an active and engaged community! We encourage you to use this space to share your experiences, tips, and insights related to relocating to Portugal.
Please remember that this community is designed for peer-to-peer interaction and sharing of information. For any questions or assistance regarding our services, please contact our team directly at support@anchorless.io. We’re here to help!
Thank you for being a part of the AnchorLess community!
Hello, I am having trouble getting them to respond, what should I do?
Hello Amal!
We flagged your urgency with our team! They’ll answer soon.
Hi, the customer response is very slow compare with the urgent request of my application. Is there any way to get faster reply? I have tried both direct chat and support email.
Hi Hao!
I believe our team already answered you. Could you tell me if there’s any other doubt or request?
Dear BrendaL,
I’ve been trying to get updates on my NIE number application, but so far, I’ve only received very general responses from your team and no specific information about the status. I requested the NIE number application service two weeks ago, which is significantly longer than the timeframe you initially promised.
I understand delays can happen for various reasons, but transparency is important. Customers should be informed about the cause of the delay and what steps are being taken to resolve it.
Additionally, contacting customer service has been challenging. Each time, I have to go through the chatbot and wait for hours before receiving a response. This process could definitely be improved.
Finally, could you confirm when I will receive my NIE number? If it cannot be completed this week, I will need to request a refund and handle the application myself.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards
Hi Brenda,
Could you team please respond to me. I’ve mailed them several times and haven’t got a single response in over a month. My situation depends on your assistance, and I cannot move forward without an update from your side.
Please help.
Hi @Evan245!
Thanks for reaching out.
Your case has been flagged to our Support team, and they’re actively handling it now.
We’re sorry for the delay. While this isn’t typical for us, we did recently roll out some internal tooling changes and, with the holiday period, some requests may have been taking longer than expected. We recognize we contributed to the slower response time, and we appreciate your patience.
Thanks again, and you’ll get an update as soon as Support has one.